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Shipping & Return Policies

Shipping Information

1. Delivery Time Frames

Delivery time frames are not guaranteed and are rough estimations given to us by our allocated couriers. Delivery is only available from Monday to Friday, 9:00am 5:00pm. Please do not allocate hours as the courier company cannot deliver within allocated time frames.

 

Estimated Delivery Times
Victoria 3-6 Working days
New South Wales 4-7 Working days
Australian Capital Territory 4-7 Working days
Queensland 4-8 Working days
South Australia 3-7 Working days
Tasmania 5-10 Working days
Northern Territory 7-14 Working days
Western Australia 5-12 Working days

CHRISTMAS DELIVERY CUT-OFF

Due to a big increase in customer orders and congested courier traffic as we approach Christmas, LSG advises to see below for our Christmas cut-off dates for items to be delivered and received in time for Christmas.

We advise to plan ahead and place your orders before the dates laid out below:

*Please note: The cut-off dates are provided by our couriers for your convenience. Unfortunately we are unable to guarantee the arrival of your products before Christmas under any circumstances.

*Next Business Day delivery is available for certain products only, and will depend on your location. We recommend to check the postage calculator to see which delivery services are offered for your area.

1.1 Premium Delivery

Our Premium Plus Delivery is available for most metropolitan areas. Benefits include:

Better Timing and Notifications
- Choice of delivery date when contacted by Courier (Standard Delivery Time Frame)
- 2-hour time window provided to you before 10am on the morning of chosen delivery date (within standard delivery hours)
- Additional notification 30-minutes prior to arrival of delivery

Assistance-Free, Into-the-House Service
- Delivery indoors into a room of your choice (including upstairs)
- Unpack and rubbish removal
- No assistance required for any delivery (including items specified as Big & Bulky)
Please note that this service does not include assembly. Any assembly service purchased will be conducted by a specialist assembly provider after the date of delivery.

1.2 Late Deliveries

We or our carriers will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances. Please allow for up to 14 working days for your delivery.

1.3 Refund and Replacement

In accordance with our courier's guidelines, refund or replacement due to delayed deliveries can only be arranged 25 working days after dispatch.

2. Door to Door Delivery

Our delivery service may vary among carriers. Since most carriers deliver to the curb side immediately adjacent to their vehicle and regard inside delivery as an extra service cost, it may be necessary for you to assist or move merchandise into your home, this is especially relevant if you live in a block of flats as carriers will only deliver to the ground floor entrance to the block.

Be sure to include one or two phone numbers in case the carrier needs to notify you to arrange delivery. All deliveries are made Monday Friday between 9am & 5pm. Our carriers are unable to give specific times for delivery.

2.1 Non-Ground Floor Deliveries and Steps

Due to Australian Occupational Health and Safety regulations deliveries above or below ground floor are at the carrier's discretion and are not guaranteed. This includes (but not limited to) steps that are immediately outside the premises, which are required to climb in order to gain access to the property.

2.2 No-one Home

If when the carrier arrives with your goods after pre-arrangement without an Authority to Leave Unattended and there is no-one present to receive them, they will be returned to the carrier's depot, or to the supplier. In this case you will be liable for charges for re-delivery. If the order is subsequently cancelled, you will be liable for all carriage charges and a 15% restocking fee also.

2.3 Warranties

Fitness equipment delivery and installation is done by trained professionals from or contracted by LSG. Fitness equipment installation by contractor does not alter or add to LSG's standard warranty or delivery terms and conditions.

3. Large Items (Over 40kg)

Due to Australian Occupational Health and Safety regulations someone must assist the driver with unloading the item if it is too heavy to be moved by one person. If no one is available to assist, a tail gate truck will be required to unload the item. The tail gate service will incur an additional charge. Please contact us via email or phone if this is required.

4. Short Deliveries and Damage to Packaging

You are responsible for counting the amount of cartons you receive and ensuring that this amount matches the amount on the carrier's delivery note. If this amount does not exactly match what you have received. you must note the number of cartons on the carrier's delivery note.

Damage to packaging must be stated on the delivery note next to your signature. You must cross out "delivered in good condition" from the carrier's delivery note (if applicable). If the item has been damaged we will require you to email us at support@gflgroup.com.au, with a description of the damage and photos attached so we can organize a remedy for the damage.

Short deliveries and damage to packaging must be reported to Lifespan within 2 working days of signing. Neither Lifespan nor the delivering carrier can be held responsible for short deliveries, damages to packaging and/or items if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty.

5. Drop Shipped Items (Direct from supplier)

Some items may be shipped directly from a supplier. These items may have a 48-hour dispatch time, and can be expected to have a delivery time of 3 to 10 days depending on location.

6. PO Box and GPO Box Addresses

Delivery cannot be made to PO Box or GPO Box addresses.

7. Will Not Fit

If it is found that the product 'will not fit' through/around any doors/stairwells etc. and the product is subsequently returned, you are responsible for all outward and return carriage costs and a 15% restocking fee is applicable. Please contact us if you have any narrow door-ways or unusual obstacles that couriers may encounter when delivering your product so we can advise or plan ahead.

Return Policy

Change of Mind

We're committed to help you select the right fitness equipment for all of your workout needs. We've got lots of videos, pictures and detailed specifications on each product to help you get started on your fitness journey.
However, we understand that shopping online can be difficult. We offer a 30-day Return Policy if you change your mind.

To qualify for the 30-day change of mind return:

  1. The item must be unused and in the same condition you received it, in original packaging
  2. Product has not been assembled
  3. Agree that initial freight costs are not refundable
  4. All money back guarantees are subject to a 15% restocking fee of the sale price to cover the labour costs of picking/repacking the order and returning it to the shelf.

If all conditions are met, contact us within 30 days of your equipment delivery to arrange the return and receive a refund less 15% restocking fee or store credit for your next purchase.

 

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